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Quality Church Furniture, Church Furnishings, Merrimack, NH
Home > Shipping
 

Shipping

SHIPPING
Quality Church Furniture offers standard ground shipping within the continental United States. Our standard shipping method is via UPS or FedEx.  You must provide a valid street address at time of order, as neither UPS nor FedEx deliver to P.O. Box or APO addresses. Please call Customer Service at (866) 213-3780 or email customerservice@qualitychurchfurniture.com to arrange shipment to Alaska or Hawaii. We will be happy to help.

Orders shipping outside of the United States may be arranged through our partnership with International Checkout. Simply choose International Checkout from our shopping cart, and they will process your order promptly and securely.

Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the delivery driver's discretion. This could include the front porch, side door, back porch or garage area. If deliveries require special delivery instructions they must be noted at time of order.

Please note that items ordered together may be shipped separately.

 

SHIPPING TIMES
Shipping times vary by product. Most of our orders are processed within 24 hours of placement, but since many of our products are sent directly from the manufacturer it may take longer than one week for shipping. Special order or custom items may take 2 - 6 weeks to be shipped. Please rest assured that all of our orders are monitored diligently by our customer service team. If you have any questions at all about availability or delivery times, please feel free to email us at customerservice@qualitychurchfurniture.com or call toll free (866) 213-3780.

TRACKING YOUR ORDER
Upon shipment your tracking information will be emailed to you. You may track your shipment using the UPS or  FedEx website.

METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS
We use UPS or FedEx for those items which meet their size and weight limitations.

Standard motor freight is used for larger or heavier items. Upon prior notification, your furniture will be delivered "curbside". You will need to be present to accept delivery and unload the merchandise.You will be responsible for moving the furniture into your location and setting it up. We recommend having more than one person present when your furniture arrives to ensure you will have the help you may need. Assembly instructions are provided.

You are responsible for all freight charges and restocking fees if you refuse the delivery of the furniture. Both the freight charges and the restocking fee will be subtracted from your refund when you refuse delivery or cancel your furniture order while the merchandise is in transit.

MOTOR FREIGHT DELIVERY NOTIFICATION
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. The Quality Church Furniture staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When your order has been shipped and the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.

NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.

If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.

In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.

ORDER TRACKING
Shipping time averages (7) seven working days, but can take as long as 3 to 4 weeks. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at customerservice@qualitychurchfurniture.com or call us at (866) 213-3780 with your invoice number and we will respond promptly with the most up-to-date information.

WHEN YOUR MERCHANDISE ARRIVES
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we can not file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately, (866) 213-3780 or e-mail customerservice@qualitychurchfurniture.com. You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.

FREIGHT DAMAGE
Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.

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