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Items may be returned for any reason within 30 days of purchase. This applies to all items with the exception of custom-made furniture, steeples, and crosses as well as personalized orders. Please see below for return policy on made-to-order and personalized items.  Damaged items must be reported within 3 days of delivery to you. 

Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in (unused). 

Clearance items are non-returnable, non-refundable and are available in limited quantities.

Custom-Made & Personalized Orders

We cannot accept returns or issue refunds for made-to-order merchandise. Made-to-order merchandise may be canceled within 10 days of date of order/purchase.  If canceled after 10 days, customer may be charged a 25% in-production fee. We will replace the merchandise if it is damaged at no cost to you.  Made-to-order products include, but are not limited to, furniture as well as steeples with a custom cut roof pitch.

Please indicate the reason for your return on the back of the invoice provided with your order. Also, indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item.  

If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at (866) 213-3780 or contact us by e-mail at [email protected] before returning. Some products Quality Church Furniture sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.

If  Quality Church Furniture made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.

Quality Church Furniture will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Quality Church Furniture made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed. Refunds will be credited to the same credit card as the original purchase.

Please insure the package for the full value of the purchased item for your protection, as Quality Church Furniture cannot be held responsible for products within uninsured shipments. COD's are not accepted.

Please call before Returning or Exchanging items at 1-866-213-3780:

Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turnaround time for the issuance of credit or for the shipping of an exchange.

All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Quality Church Furniture fails in normal use, it can be returned for evaluation at any time.

In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Quality Church Furniture for inspection.

Additional exceptions may apply depending on the item.

If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please contact us toll-free at (866) 213-3780 or via E-Mail.

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