SHIPPING
Quality Church Furniture offers standard ground shipping within the continental
United States. Our standard shipping method is via UPS or FedEx. You
must provide a valid street address at time of order, as neither UPS
nor FedEx deliver to P.O. Box or APO addresses. Please call Customer Service at (866) 213-3780 or email [email protected] to arrange shipment to Alaska or Hawaii. We will be happy to help.
Orders shipping outside
of the United States may be arranged through our partnership with International Checkout. Simply choose International Checkout from our shopping cart, and they will process your order promptly and securely.
Deliveries that do not require a
signature may be left in a safe place, out of sight and out of the
weather, at the delivery driver's discretion. This could include the
front porch, side door, back porch or garage area. If deliveries
require special delivery instructions they must be noted at time of
order. Please note that items ordered together may be shipped separately.
SHIPPING TIMES
Shipping times vary by product. Most of our orders are processed within 24 hours of placement, but since many of our products are sent
directly from the manufacturer it may take longer than one week for
shipping. Special order or custom items may take 2 - 6 weeks to be shipped. Please rest assured that all of our orders are monitored diligently by our customer service team. If you have any questions at all about availability or delivery times, please feel free to email us at [email protected] or call toll free (866) 213-3780.
TRACKING YOUR ORDER
Upon shipment your tracking information will be emailed to you. You may track your shipment using the UPS or FedEx website.
METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS
We use UPS or FedEx for those items which meet their size and weight
limitations.
Standard motor freight is used for
larger or heavier items. Upon prior notification, your furniture will be
delivered "curbside". You will need to be present to accept delivery and
unload the merchandise.You will be responsible for moving the furniture
into your location and setting it up. We recommend having more than one
person present when your furniture arrives to ensure you will have the
help you may need. Assembly instructions are provided.
You are responsible for all freight
charges and restocking fees if you refuse the delivery of the
furniture. Both the freight charges and the restocking fee will be
subtracted from your refund when you refuse delivery or cancel your
furniture order while the merchandise is in transit.
MOTOR FREIGHT DELIVERY NOTIFICATION
On all motor freight deliveries, you will be notified via telephone by
the delivery service at least 24 hours prior to delivery. The Quality Church Furniture
staff will include your pre-delivery contact phone number and delivery
address on the bill of lading. When your order has been shipped and
the freight dispatcher contacts you, please verify (and clarify if
necessary) your delivery destination. They will arrange for an
approximate time of delivery, usually within a (4) four hour period of
time. Quality Church Furniture is not responsible for shipping delays caused by unforseen circumstances outside our control.
NOTE: If no one is at home when delivery
is attempted, you will incur a minimum re-delivery charge of $75.00 per
order. Please make sure someone is at the delivery destination to
receive the order.
If your home is not accessible by
delivery truck we may have to transport your merchandise to the nearest
accessible point and it will be your responsibility to provide pick-up
and transportation to your home.
In some cases, remote delivery charges
may apply. We will notify you prior to shipping if this should apply or
call us if you are concerned.
ORDER TRACKING
Shipping time averages (7) seven working days, but can take as long as 3
to 4 weeks. If delivery contact is not made approximately (10) ten
working days from shipping notification, you may want to check on the
transit location of your order. Please e-mail us at [email protected] or call us at (866) 213-3780 with your invoice number and we will respond promptly with the most up-to-date information.
WHEN YOUR MERCHANDISE ARRIVES
Please be prepared to inspect your order when it arrives. Check the
bill of lading and verify that the quantity of packages delivered agrees
with what the BOL indicates left the factory. You may have to open the
cartons, in the case of motor freight, to look for transit damage.
Please do not sign the bill of lading until you are reasonably sure the
merchandise has been delivered in good condition. Once you sign the
bill of lading you become the legal owner of the product and we can not
file a damage claim. This is standard for all Trucking Companies. If
you should discover damage, it is your responsibility to notify us
immediately, (866) 213-3780. You must sign the bill of lading with a note describing the damage
you see. We will be happy to handle the claim on your behalf and ship
out a new product to you as soon as possible.
FREIGHT DAMAGE
Although damage claims are rare, they can happen and your products are
insured against freight damage. Should freight damage be determined, we
will either arrange to have the merchandise repaired to factory new
conditions or replaced at no cost to you and as expeditiously as
possible.
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